Q: When will my package be prepared?
A: The package is prepared on the same day if the order arrives by 12:30 PM. If the order arrives later, we prepare it after 3:00 PM.
Q: When will my package be shipped?
A: If you order by 12:30 PM, we ship the same day. If you order later, the shipment will be the next day. We do not ship on Saturdays, Sundays, and Mondays.
Q: How long does my order take to arrive?
A: For national shipments, delivery times vary depending on the location, usually 24-48 hours after courier dispatch. For international shipments, delivery times are longer, please contact us for more details.
Q: Do you also ship to minor islands?
A: Yes, we also ship to minor islands via dedicated courier. Contact us for a quote.
Q: How much does shipping cost?
A: The cost depends on the package weight and volume. The cart system will automatically update the shipping costs based on the selected products.
Q: Do you accept credit card/Postepay payments?
A: Yes, we accept credit cards, debit cards, and Postepay, simply and securely. Payment is processed via the PayPal platform, but a PayPal account is not required.
Q: How does PayPal payment without an account work?
1. At checkout, select PayPal as the payment method.
2. You will be redirected to the PayPal site.
3. Click “Pay with a card” or “Guest Checkout.”
4. Enter your card details and complete the payment without registering.
The system is secure, fast, and free of additional charges.
Q: Can I pay the courier?
A: No, we do not accept cash on delivery payments.
Q: Can I buy without registering?
A: No, registration is required in order to process your order and provide you with a better service.
Q: How do I register?
A: To register, go to “Account” and click on “Are you a new customer?”. You will be asked to enter your email address: you will immediately receive a link in your inbox to complete the registration and enter your details.
If you don’t receive the registration email, please also check your Spam or Junk folder.
If you are a private customer, leave the fields “Company” and “VAT Number” empty.
Once registered, you can easily make your purchases on the website.